We use USPS Priority shipping.  Items are processed and shipped out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered. Shipping times are estimates are not guaranteed, as they may be delayed due to the holidays, and or bad weather. Express shipping is the only guarantee service we provide.

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Lost/Stolen Packages

Addison Dzine Online is not responsible for lost or stolen packages.  If your tracking information state that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at (1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order. In case the package is sent back to us, we will notify you of the incorrect address. You have 15 days upon receiving notification to respond. If you have not replied after 15 days, we reserve the right to place the item back on inventory and a refund will be issued.